Privacy Policy

Last updated: July 7, 2026

This Privacy Policy explains how ARLU LLC DBA LoanSheet ("LoanSheet", "we", "us", or "our") collects, uses, and shares personal data when you use our website and services (the "Service"). LoanSheet is the data controller for the personal data described in this policy. Our registered address is 161 SE 7th St, Pompano Beach, FL 33060, USA.

1. Personal data we collect

• Account data: name, email address, password (hashed), company name, role.
• Profile data: profile photo, contact details, company branding you upload.
• Content: loan quotes, borrower details, notes, and other data you enter into the Service.
• Support data: messages and attachments you send to us.
• Usage and device data: IP address, browser, device identifiers, log data, and telemetry about how you interact with the Service.
• Cookies: essential cookies for authentication and preferences; analytics cookies where enabled.

2. How we use your data

• To create and manage your account and provide the Service.
• To generate loan presentations, share them, and process related activity.
• To provide customer support and respond to your requests.
• To secure the Service, prevent fraud, and enforce our Terms.
• To improve and develop the Service.
• To send service-related emails and, with your consent where required, marketing communications.

3. Legal bases

We process personal data under the following legal bases: performance of a contract with you, our legitimate interests (operating and improving the Service, security, fraud prevention), your consent (where required, e.g. marketing or non-essential cookies), and compliance with legal obligations.

4. Sharing your data

We share personal data with:

• Service providers / subprocessors that help us operate the Service (hosting, database, email delivery, analytics, error monitoring, customer support tooling).
• Paddle.com Market Ltd, our Merchant of Record, for the sale of subscriptions, subscription management, payments, tax compliance, invoicing, and refunds. See Paddle's privacy policy.
• Professional advisers (legal, accounting) where necessary.
• Authorities and third parties where required by law or to protect our rights.

We do not sell your personal data.

5. International transfers

Some of our providers are located outside your country. Where personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Data retention

We keep personal data for as long as needed to provide the Service and for legitimate business or legal purposes (for example, tax, accounting, or dispute resolution). When no longer needed, data is deleted or anonymized.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, request portability, and withdraw consent. To exercise these rights, contact us at support@loansheet.ai. You may also have the right to lodge a complaint with your local data protection authority.

8. Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, and secure hosting. No system is completely secure, and we cannot guarantee absolute security.

9. Cookies

We use essential cookies to keep you signed in and remember preferences. We may use analytics cookies to understand usage. You can manage cookies through your browser settings.

10. Children

The Service is not intended for individuals under 16, and we do not knowingly collect data from them.

11. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the Service or by email.

12. Contact

Questions? Contact ARLU LLC DBA LoanSheet, 161 SE 7th St, Pompano Beach, FL 33060, USA, at support@loansheet.ai.

See also our Terms & Conditions and Refund Policy.